SHIPPING METHOD AND FAQ
🚛If I purchase a product from your store,where the products will be ship from?
We have Poland/Germany/France/Czech/Belgium Warehouses,normally, your order will be directly dispatched from the warehouse near by your location. Occasionally, if the warehouse near by you run out of inventory, we will ship your parcel directly from China to fulfill your order.
🚛Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.But if your order have not shipped,Customers can contact service@creality.shop to change the delivery address before we ship out the order.
🚛How can I track my order?
When your order is confirmed, it will move through our order system and to the warehouse dispatch to be processed and pick your order.
Once our warehouse team has picked your order and organized the dispatch you'll receive an automatic email. This email will contain your tracking link and tracking number.
🚛How much does shipping cost?
EU Countries are free shipping and tax. But Express companies (DHL, GLS, etc.) delimit different areas as remote areas based on their standard. So we do not know whether your address is a remote area before we get your address information. Customers will need to pay for remote area fees if ship to a remote area.
🚛What are the logistics channels in Europe？
Normally, the logistics channel is DHL, GLS, etc. We will update the logistics information 3-5 days after the package were sent.
🚛After I purchased the item, how long will I receive my package?
Normally, if your order is directly dispatched from the local warehouse, after 4-12 business days you will receive it.
🚛I did not recieve my parcel. What should I do?
Check the delivery status of your parcel using the online Track & Trace application. Enter the parcel number provided by the order. If you still do not know the advice, you can contact our customer service via service@creality.shop
🚛My question is not included here. Where can I get more information?
Simply email us via service@creality.shop
Shipping Zone and Rates (only for purchased directly on creality.shop)
All shipping time as follow:
| Products | To Europe: | Plug |
| HALOT ONE | 3-8 Days from EU warehouse | EU Plug |
| HALOT SKY | 3-8 Days from EU warehouse | EU Plug |
| UW-02 | 3-8 Days from EU warehouse | EU Plug |
| Ender 3 | 3-8 Days from EU warehouse | EU Plug |
| Ender 3 pro | 3-8 Days from EU warehouse | EU Plug |
| Ender 5 pro | 3-8 Days from EU warehouse | EU Plug |
| CR-10 SMART | 3-8 Days from EU warehouse | EU Plug |
| Ender 3 Max | 3-8 Days from EU warehouse | EU Plug |
| Ender 3 V2 | 3-8 Days from EU warehouse | EU Plug |
| Ender 6 | 3-8 Days from EU warehouse | EU Plug |
| Sermoon D1 | 3-8 Days from EU warehouse | EU Plug |
| Resin /Filament/Parts | 3-8 Days from EU warehouse | / |