Shipping FAQ

🚛If I purchase a product from your store,where the products will be ship from?

We have US/Czech/ UK/JP/CA/AU /China warehouses,normally, your order will be directly dispatched from the warehouse near by your location. Occasionally, if the warehouse near by you run out of inventory, we will ship your parcel directly from China to fulfill your order.

🚛Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.But if your order have not shipped,Customers can contact service@creality.shop to change the delivery address before we ship out the order. 

🚛How can I track my order?

When your order is confirmed, it will move through our order system and to the warehouse dispatch to be processed and pick your order.
Once our warehouse team has picked your order and organized the dispatch you'll receive an automatic email. This email will contain your tracking link and tracking number.

🚛How much does shipping cost?

The United States and Most EU Countries are free shipping. But Express companies (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote areas based on their standard. So we do not know whether your address is a remote area before we get your address information. Customers will need to pay for remote area fees if ship to a remote area.

🚛Can I have my shipment sent to PO.Box？
No, we can't ship to a PO Box. We only deliver to street addresses.

🚛After I purchased the item, how long will I receive my package?

Normally, if your order is directly dispatched from the local warehouse, after 4-12 business days you will receive it. If your order is dispatched from the China warehouse, you will receive it after 6-15 business days.